Reminder: Consumer Labels for ISPs Required by October 10, 2024

This is a reminder that fixed and mobile internet service providers (ISPs) with 100,000 or fewer subscribers must prominently display information about their internet service access plans in the form of consumer labels by October 10, 2024. More information about the specific requirements for the labels can be found here.

The “Broadband Facts” label shows information about pricing, introductory rates, data allowances, and performance metrics. ISPs will have to display labels at the points of sale for each service plan they offer, not just as icons or links.

If you have questions about broadband consumer labeling, contact an attorney in our Broadband, Spectrum, and Communications Infrastructure practice group.